Systems and operations management refers to enterprise-wide administration, monitoring, and support of distributed systems. Monitoring and maintenance, system and application deployment, patch management, and asset management are the high-level components of a systems and operations management solution.

System Center Service Manager 2010 is the newest addition to the System Center suite of products.  It delivers an integrated platform for automating and adapting IT Service Management best practices to your organizations's requirements.  Service Manager provides built-in processes based on industry best practices for incident and problem resolution, change control, and asset lifecycle management.  Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.  Visit our blog to learn more.

Benefits of Systems and Operations Management:

• Help IT organizations make better informed decisions
• Justify the value of implemented technologies and tools
• Increase operational efficiency

Systems and Operations Management Services:

• Monitoring & Maintenance: administrative services to keep an environment stabilized and secure. Real-time monitoring promotes increased response times to service issues and provides the data needed to analyze trends.
• System & Application Deployment: development of standards, security and usage policies, and operationally and culturally efficient processes are critical to a successful deployment and ongoing systems management. Effective deployment reduces costs and enhances operations.
• Patch Management: helps organizations maintain operational efficiency and effectiveness, overcome security vulnerabilities, and maintain the stability of a production environment. Although patch management automation can be achieved through specific tools, the people and processes behind the tools are perhaps the most important elements of an efficient and effective patch management solution.
• Inventory / Asset Management: ability to collect up to date information about hardware and software within a given environment can bridge the gap between costs and compliance while enabling organizations to make informed and cost-effective business decisions about infrastructure. An asset management solution provides an organization with a comprehensive understanding of hardware and software assets in comparison with which hardware and software assets are actually being used.

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